- Cream and Sour Milk Products
- Milk & Drinks
- Coffee Refinement
- Vegan Products
Thank you for your interest in our company. Data protection is given very high priority for the management of frischli Milchwerke GmbH. You can generally use the website of frischli Milchwerke GmbH without providing any personal data whatsoever. However, if a data subject wishes to take advantage of special services of our company via our website, it may be necessary to process personal data for this purpose. If it is necessary to process personal data and if there is no legal basis for such processing, we will generally obtain the consent of the data subject.
frischli Milchwerke GmbH as the processing controller has implemented numerous technical and organisational measures to ensure the most complete protection possible of personal data processed via this website. In spite of this, however, security gaps are always possible in Internet-based transfers of data, so that we cannot guarantee total protection. For this reason, any data subject is free to transfer personal data to us in alternative ways, for example by telephone.
a) Personal data
‘Personal data’ means any information relating to an identified or identifiable natural person (hereinafter “data subject”). An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
b) Data subject
‘Data subject’ is any identified or identifiable natural person whose personal data is processed by the controller responsible for processing..
‘Processing’ means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.
d) Restriction of processing
‘Restriction of processing’ means the marking of stored personal data with the aim of limiting its processing in the future.
‘Profiling’ means any form of automated processing of personal data consisting of the use of personal data to evaluate certain personal aspects relating to a natural person, in particular to analyse or predict aspects concerning that natural person's performance at work, economic situation, health, personal preferences, interests, reliability, behaviour, location or movements.
‘Pseudonymisation’ means the processing of personal data in such a manner that the personal data can no longer be attributed to a specific data subject without the use of additional information, provided that such additional information is kept separately and is subject to technical and organisational measures to ensure that the personal data is not attributed to an identified or identifiable natural person.
g) Controller or processing controller
‘Controller’ or ‘processing controller’ means the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data. Where the purposes and means of such processing are determined by Union or Member State law, the controller or the specific criteria for its nomination may be provided for by Union or Member State law.
‘Processor’ means natural or legal person, public authority, agency or other body which processes personal data on behalf of the controller.
‘Recipient’ means a natural or legal person, public authority, agency or another body to which personal data is disclosed, whether a third party or not. However, public authorities which may receive personal data in the framework of a particular inquiry in accordance with Union or Member State law shall not be regarded as recipients.
j) Third party
‘Third party’ means a natural or legal person, public authority, agency or body other than the data subject, controller, processor and persons who, under the direct authority of the controller or processor, are authorised to process personal data.
‘Consent’ of the data subject means any freely given, specific, informed and unambiguous indication of the data subject's wishes by which he or she, by a statement or by a clear affirmative action, signifies agreement to the processing of personal data relating to him or her.
The controller in accordance with the General Data Protection Regulation, other data protection laws which apply in the member states of the European Union and any other statutory data protection regulations is:
frischli Milchwerke GmbH
Telefon: 0049 5037 301-0
The data subject can prevent the placement of cookies by our website at any time by setting the Internet browser used accordingly and thus permanently object to the placement of cookies. Furthermore, cookies which have already been placed can be erased at any time via an Internet browser or other software programmes. This is possible in all conventional browsers. If the data subject disables the placement of cookies in the web browser used, it may not be possible to use all features of website in full in some circumstances.
The website of frischli Milchwerke GmbH collects a range of general data and information with every access to the website by a data subject or an automated system. Such general data and information is saved in the log files of our server. We may record (1) the browser types and versions used, (2) the operating system used by the accessing system, (3) the website from where an accessing system has come across our website (so called referrer), (4) the sub pages accessed on our website via an accessing system, (5) the date and time of access to the website, (6) an Internet protocol address (IP address), (7) the Internet service provider of the accessing system and (8) other similar data and information utilised to avert or defend against danger in the case of attacks on our information technology systems.
When using this general data and information, frischli Milchwerke GmbH does not draw conclusions on the identity of the data subject. This information is rather required (1) to correctly display the contents of our website, (2) to optimise the contents of as well as the advertising relating to the website, (3) to guarantee the permanent functionality of our IT systems and the technology of our website and (4) to provide law enforcement authorities with the information necessary for prosecution in case of a cyber attack. This anonymously collected data and information is thus evaluated by frischli Milchwerke GmbH, on the one hand for statistical purposes and on the other hand to improve data protection and data security in our company with the final aim of providing an ideal level of protection for the personal data processed by us. The anonymous data from the server log files is retained separately from all personal data provided by a data subject.
The data subject has the possibility to register on the website of the processing controller, providing personal data. The nature of the personal data transmitted to the processing controller in doing so can be seen in the relevant input mask which is used for the registration. The personal data entered by the data subject will exclusively be collected and retained for internal use by the processing controller and for its own purposes. The processing controller can initiate dissemination to one or several processor(s), for example a parcel service provider, who will also exclusively use the personal data for internal purposes, which are to be attributed to the processing controller.
By registering on the website of the processing controller, the IP address assigned by the Internet service provider (ISP) of the data subject, as well as the date and time of registration will also be saved. Such data is retained in light of the fact that any abuse of our services can be prevented only in this way and, if required, such data allows committed offences to be prosecuted. The retention of such data is thus required for the legal protection of the processing controller. This data will not be disclosed to third parties, unless a legal obligation to disclosure exists or disclosure serves law enforcement purposes.
The registration of the data subject by voluntary providing personal data serves the processing controller to offer the data subject contents or services which can only be offered to registered users, due to the nature of the matter. Registered persons have the possibility to change the personal data provided upon registration at any time, or to have it completely erased from the database of the processing controller..
The processing controller shall grant every data subject access to information about the personal data retained about the data subject at any time upon request. Furthermore, the processing controller rectifies or erases personal data at the request or notice of the data subject, unless legal retention obligations prevent this. All of the employees of the processing controller are available to the data subject as contacts in this context.
The website of frischli Milchwerke GmbH offers the users the possibility to subscribe to our company’s newsletter. The nature of the personal data transmitted to the processing controller at the time the subscription to the newsletter is made can be seen in the input screen used to this end.
By way of a newsletter, frischli Milchwerke GmbH informs its customers and business partners about company offerings at regular intervals. Our company’s newsletter can basically only be received by the data subject if (1) the data subject has a valid e-mail address and (2) the data subject has registered for delivery of the newsletter. For legal reasons, a confirmation e-mail is sent to the e-mail address entered by a data subject for delivery of the newsletter for the first time during the double-opt-in procedure. This confirmation e-mail serves to verify whether the holder of the e-mail address has authorised receipt of the newsletter as the data subject.
When the data subject subscribes to the newsletter, we additionally retain the IP address assigned by the Internet service provider (ISP) to the computer system used by the data subject at the time of subscription as well as the date and time of subscription. Gathering such data is required in order to retrace the (potential) misuse of the e-mail address at a later point in time and is therefore needed for the legal protection of the processing controller.
The personal data collected in connection with registration for the newsletter is used only for the delivery of our newsletter. Furthermore, newsletter subscribers can be informed by e-mail, where this is necessary to operate the newsletter service or if a related registration is required, as this might be the case if any modifications are made to the newsletter offering or in the event that the technical conditions change. No personal data collected in connection with the newsletter service will be disclosed to third parties. The data subject can terminate his or her subscription to our newsletter at any time. The consent given by the data subject to us to the retention of personal data for the delivery of the newsletter can be withdrawn at any time. Each newsletter contains a corresponding link for the purpose of withdrawal of consent. Furthermore, the data subject also has the possibility to unsubscribe from the newsletter directly on the website of the processing controller or to communicate this to the processing controller in any other manner whatsoever.
The newsletters of frischli Milchwerke GmbH contain so-called tracking pixels. A tracking pixel is a miniature image which is embedded in e-mails sent in HTML format to make it possible to record a log file and to carry out a log file analysis. This allows to statistically evaluate the success or failure of online marketing campaigns. The embedded tracking pixel help frischli Milchwerke GmbH to recognise whether and when an e-mail was opened by a data subject and which of the links contained in the e-mail were clicked by the data subject.
Such personal data collected using the tracking pixels contained in the newsletters are retained and evaluated by the processing controller to optimise the delivery of the newsletter and to adapt the content of future newsletters even better to the interests of the data subject. Such personal data will not be disclosed to third parties. Data subjects have the right to withdraw at any time the related separate consent given via the double-opt-in procedure. Upon withdrawal of consent, such personal data is erased by the processing controller. frischli Milchwerke GmbH automatically considers any cancellation of the newsletter subscription as a withdrawal of consent.
Due to legal provisions, the website of frischli Milchwerke GmbH contains details allowing to quickly establish electronic contact to our company as well as to directly communicate with us, which also comprises a general address of the so-called electronic mail (e-mail address). If a data subject contacts the processing controller by e-mail or using a contact form, the personal data transferred by the data subject will be saved automatically. Such personal data transferred to the processing controller on a voluntary basis will be retained for purposes of processing or to contact the data subject. Such personal data will not be disclosed to third parties.
The processing controller processes and retains personal data of the data subject only for the period required to achieve the retention purpose or where this has been provided for by the European body issuing directives and regulations or by any other legislator in laws or regulations, to which the processing controller is subject.
If the purpose of retention ceases to apply or if a retention period prescribed by the European body issuing directives and regulations elapses, the personal data will be blocked or erased as a matter of routine according to the legal regulations.
a) Right to confirmation
Each data subject has the right granted by the European body issuing directives and regulations to obtain confirmation from the processing controller as to whether personal data concerning him or her is processed. If a data subject wants to make use of this right to confirmation, the data subject can contact an employee of the processing controller to this end at any time.
b) Right of acces
Each data subject affected by personal data processing has the right granted by the European body issuing directives and regulations to obtain from the processing controller access to the personal data retained about the data subject and to receive a copy of such information at any time. Furthermore, the European body issuing directives and regulations has granted the data subject the right to obtain access to the following information:
Furthermore, the data subject has a right to be provided with information as to whether any personal data was transmitted to a third country or to an international organisation. Where this is the case, the data subject also has the right to be informed of the appropriate safeguards relating to the transfer.
If a data subject wants to make use of this right of access, the data subject can contact an employee of the processing controller to this end at any time.
c) Right to rectification
Each data subject affected by personal data processing has the right granted by the European body issuing directives and regulations to obtain without undue delay the rectification of inaccurate personal data concerning him or her. Taking into account the purposes of the processing, the data subject also has the right to have incomplete personal data completed, including by means of providing a supplementary statement.
If a data subject wants to make use of this right to rectification, the data subject can contact an employee of the processing controller to this end at any time.
d) Right to Erasure (Right to be Forgotten)
Each data subject affected by personal data processing has the right granted by the European body issuing directives and regulations to obtain from the controller the erasure of personal data concerning him or her without undue delay where one of the following grounds applies and to the extent that such processing is not necessary:
If one of the aforementioned grounds applies and a data subject would like to arrange the erasure of personal data that is saved by frischli Milchwerke GmbH, the data subject can contact an employee of the processing controller this end at any time. The employee of frischli Milchwerke GmbH will arrange for the erasure request to be complied with immediately.
Where frischli Milchwerke GmbH has made the personal data public and is obliged pursuant to Art. 17(1) GDPR to erase the personal data, frischli Milchwerke GmbH, taking account of available technology and the cost of implementation, will take reasonable steps, including technical measures, to inform other data processing controllers which are processing the personal data that the data subject has requested the erasure by such other data processing controllers of any links to, or copy or replication of, this personal data, where such processing is not required. The employee of frischli Milchwerke GmbH will see that the necessary steps are taken on a case-by-case basis.
e) Right to Restriction of Processing
Each data subject affected by personal data processing has the right granted by the European body issuing directives and regulations to obtain from the controller restriction of processing where one of the following applies:
restriction of the processing of personal data retained by frischli Milchwerke GmbH, the data subject can contact an employee of the processing controller to this end at any time. The employee of frischli Milchwerke GmbH will arrange for the restriction of processing.
f) Right to data portability
Each data subject affected by personal data processing has the right granted by the European body issuing directives and regulations to receive the personal data concerning him or her, which he or she has provided to a controller, in a structured, commonly used and machine-readable format. Moreover, the data subject also has the right to transmit those data to another controller without hindrance from the controller to which the personal data has been provided, where the processing is based on consent pursuant to point (a) of Art. 6(1) GDPR or point (a) of Art. 9(2) GDPR or on a contract pursuant to point (b) of Art. 6(1) GDPR and the processing is carried out by automated means, unless processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.
Furthermore, when exercising his or her right to data portability according to Art. 20(1) GDPR, the data subject has the right to have the personal data transmitted directly from one controller to another, where technically feasible and where this does not adversely affect the rights and freedoms of others.
To exercise the right to data portability, the data subject can contact an employee of frischli Milchwerke GmbH at any time.
g) Right to object
Each data subject affected by personal data processing has the right granted by the European body issuing directives and regulations to object, on grounds relating to his or her particular situation, at any time to processing of personal data concerning him or her which is based on point (e) or (f) of Art. 6(1) GDPR. This also applies to profiling based on those provisions.
If an objection is asserted, frischli Milchwerke GmbH will no longer process the personal data unless we can demonstrate compelling legitimate grounds for the processing which override the interests, rights and freedoms of the data subject or for the establishment, exercise or defence of legal claims.
Where personal data is processed by frischli Milchwerke GmbH for direct marketing purposes, the data subject has the right to object at any time to processing of personal data concerning him or her for such marketing. This also includes profiling to the extent that it is related to such direct marketing. Where the data subject objects vis-à-vis frischli Milchwerke GmbH to processing for direct marketing purposes, the personal data will no longer be processed by frischli Milchwerke GmbH for such purposes.
Moreover, where personal data is processed for scientific or historical research purposes or statistical purposes pursuant to Art. 89(1) GDPR, the data subject, on grounds relating to his or her particular situation, has the right to object to processing of personal data concerning him or her, unless the processing is necessary for the performance of a task carried out for reasons of public interest.
To exercise the right to object, the data subject can directly contact any employee of frischli Milchwerke GmbH. In the context of the use of information society services, and notwithstanding Directive 2002/58/EC, the data subject may further exercise his or her right to object by automated means using technical specifications.
h) Automated individual decision-making, including profiling
Each data subject affected by personal data processing has the right granted by the European body issuing directives and regulations not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning him or her or similarly significantly affects him or her, unless the decision (1) is necessary for entering into, or performance of, a contract between the data subject and the controller, or (2) is authorised by Union or Member State law to which the controller is subject and which also lays down suitable measures to safeguard the data subject's rights and freedoms and legitimate interests, or (3) is based on the data subject’s explicit consent.
If the decision (1) is necessary for entering into, or performance of, a contract between the data subject and the controller, or (2) is based on the data subject's explicit consent, frischli Milchwerke GmbH will implement suitable measures to safeguard the data subject's rights and freedoms and legitimate interests, at least the right to obtain human intervention on the part of the controller, to express his or her point of view and to contest the decision.
Where the data subject wants to assert rights in relation to automated decision-making, the data subject can contact an employee of the processing controller to this end at any time.
i) Right to withdraw consent given under data protection law
Each data subject affected by personal data processing has the right granted by the European body to withdraw his or her consent to personal data processing at any time.
Where the data subject wants to assert his or her right to withdraw consent, the data subject can contact an employee of the processing controller to this end at any time.
The processing controller collects and processes the personal data of applicants for the purposes of managing the application process. Processing can also take place electronically. This is the case, in particular, if an applicant transfers corresponding application documents to the processing controller electronically, for example by e-mail or using a web form available on the website. If the processing controller enters into an employment contract with an applicant, the data transferred will be retained for the purpose of managing the employment relationship while complying with the legal regulations. If the processing controller does not enter into an employment contract with the applicant, the application documents will be automatically erased two months after announcement of the rejection decision, unless an erasure prejudices other legitimate interests of the processing controller. Other legitimate interests in this context will include, for example, a burden of proof in proceedings under the German General Act on Equal Treatment (AGG).
Art. 6(1) point (a) GDPR serves our company as a legal basis for the processing operations for which we obtain consent for a specific processing purpose. If the processing of personal data is necessary for the performance of a contract to which the data subject is party, as is the case in processing operations, for example, which is necessary for the delivery of goods or the provision of another service or return service, then the processing is based on Art. 6(1) point (b) GDPR. The same applies to any processing operations that are necessary for the implementation of pre-contractual measures, for ex. in cases of requests regarding our products or services. If our company is subject to a legal obligation, due to which any processing of personal data becomes necessary, for example to meet tax obligations, then the processing is based on Art. 6(1) point (c) GDPR. In rare cases, the processing of personal data could become necessary to protect the vital interests of the data subject or of another natural person. This would be the case for example, if a visitor was to be injured in our business premises and as a result his or her name, age, health insurance data or other vital information would need to be transferred to a doctor, hospital or other third parties. Then, the processing would be based on Art. 6(1) point (d) GDPR. Finally, processing operations could be based on Art. 6(1) point (f) GDPR. This legal basis applies to processing operations that are not covered by any of the aforementioned legal bases, where processing is necessary for the purposes of the legitimate interests pursued by our company or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject. We are allowed to carry out such processing operations, in particular, because they have been specifically mentioned by the European legislator. In this context, the legislator took the view that a legitimate interest could be assumed if the data subject is a client of the controller (recital 47 sentence 2 GDPR).
If the processing of personal data is based on Art. 6(1) point (f) GDPR, our legitimate interest is the conduction of our business activities for the benefit of the well-being of all our employees and our shareholders.
The criteria for the period of retention of personal data is the respective legal retention period. After expiry of the period, the corresponding data will be routinely erased, unless it is still required for the performance or initiation of a contract.
Please take notice of the fact that the provision of personal data is, to some extent, a statutory requirement (e.g. tax regulations) or can also arise from contractual regulations (e.g. details about the contractual partner). Sometimes, to enter into a contract, it can be necessary for a data subject to provide us with personal data which, as a result, must be processed by us. For example, the data subject is obliged to provide us with personal data if our company enters into a contract with the data subject. If the personal data is not provided, this would mean that the contract could not be entered into with the data subject. Before any personal data is provided by the data subject, the data subject must contact one of our employees. Our employee will inform the data subject on a case-by-case basis about whether the provision of the personal data is a statutory or contractual requirement or necessary to enter into the contract, whether there is any obligation to provide the personal data, and what the consequences of not providing such personal data would be.
As a responsible enterprise, we refrain from automated decision-making or profiling.
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